#Intake mountain shred company professional
#Intake mountain shred company free

I asked them for a contract that documents such a charge, and they cannot find a contract between my company and theirs. Common to each of these quotes is a charge ranging from $4,579.80 to $5,933.34 simply to close the account it isn't related to any tangible service. Now, we want to withdraw all our materials from Iron Mountain and close our account.We have asked them for a quote to do this and have received three different quotes (attached), i.e. My office in *************, ********** for Leighton Group, **** has stored materials with Iron Mountain for years.

#Intake mountain shred company professional

It is important to remain professional and productive when participating in the BBB complaint process. (2) stop charging us the fee IT IS NOT VALID.īusinesses and Customers should be civil, courteous and polite in their responses to complaints. The ONLY way to resolve this issue to my satisfaction is (1) a refund of all $10 charges for the unused container which at this time totals $60. I read several other complaints about Iron Mountain on this BBB website and the response was word for word the same response that I have received. It is clearly a 'General Response' to all of the complaints against them.

I do not accept this response as a resolution to my issue. Please add your rejection comments below if you do not provide any details, your complaint will be closed as Answered.

#Intake mountain shred company free

I also told them if they initiated any 'collection' procedures against my company I would have to file a lawsuit against them.Please feel free to contact me via email or cell phone as listed above.īetter Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. I emailed Iron Mountain on March 4 and relayed the entire history of this debacle with them and told them to stop the fraudulent invoices, and that the credit card was blocked from any future charges. On MaI received an email from Iron Mountain saying payment of the $643.98 had been declined. I immediately contacted ***** Fargo and changed the account number of the company credit card so the charge would not go through. This was a completely fraudulent invoice. On FebruI received a new invoice via email from Iron Mountain in the amount of $643.98. Iron Mountain has not respond to Mastercard within the 30 day legal deadline. **************** investigated and referred the matter to Mastercard who contacted Iron Mountain. I filed a disputed charge with ***** Fargo for the amount of $1,287.96, providing ***** Fargo with all the emails and log of calls with Iron Mountain. The ***** ************* credit card that had been given to Bill ****** was billed for $1,287.96 on 12/21/22.After at least 10 emails and more calls to Iron Mountain's customer service trying to obtain a refund for the fraudulently billed $1,287.96, I received an e-mail from Iron Mountain saying the 'problem' had been 'solved' and the case was 'closed'. It was to pick up 55 boxes of documents and shred them offsite.My company was invoiced $469.20 for this service and paid it via Iron Mountain's 'Bill ****** online system on 12/22/22 using the company's ***** Fargo credit card.However, on 12/21/22 iron Mountain issued an invoice in the amount of $1,287.96 for which services had neither been requested nor rendered.